SEARCH / Complaints / - Shoddy work, horrible customer service

2009-08-18 07:08:45 by EPM
Despite the the promise of "creating a personalized, job-winning resume in 24-48 hours", as this website claims, nobody got in touch with me within 4 days. After I called them, I got the first draft sent to me on the following day. The resume was composed of boilerplate phrases, without any attempt to personalize or tie them to my experience and achievements. When I attempted to get this resume revised, the person who worked on my resume (Timothy) informed me that I had no idea what I was talking about, I was "going off course" - and the resume was perfect for my needs. After the email exchange, I called and talked to Timothy in person. He responded to the concerns that I expressed in an extremely aggressive fashion by telling me to shut up and listen to what he had to say. He then proceeded to tell me that he was an expert, and I knew nothing; therefore, I should just let him handle the resume and not try to derail the process with my concerns. The most frustrating thing is that I cannot use the resume and I cannot get my money back because their guarantee does not promise a full refund.
2 Responses
2009-10-23 08:45:45 by jonathan
I came across this complaint when reading reviews of Careers Plus Resumes and had to leave a comment. At first, I was hesitant to use Careers Plus, but I read several more good reviews than bad and I understand that alot of customers exaggerate complaints out of emotion (I work in customer service) to get what they want and to try and take advantage of a company. What they don't know is when they post these inflated complaints, in does a great injustice to reputable companies who actually do help people. Careers Plus did a wonderful job on my new resume and I've been getting responses still to this day (a month later) after I've already gotten a job using the same resume. I would definitely recommend them to my friends and family.
2010-01-15 14:59:22 by Mark S.
Jeffrey H. - Senior Software Developer I understand the position you have made concerning the technical section. It is a detail I would never have thought of, nor has it ever been mentioned by others whom I worked with, so thank you. Furthermore my resume looks fantastic in its current form. How will you proceed at this time with the remainder of the services? Cheers - Jeffrey.
Devon R. - Financial Analyst/Accountant Thank you again for your timely response in addressing changes I wanted to see to my resume. Let me start off by saying to you that I am not trying to go off track about my resume at all. I was simply asking a question about the tense of the current job, I was not trying to be critical. I just wanted your input in the matter, which I did get, so thank you. I am thankful I chose CP Resumes to revise my resume, and am glad I was able to work with a Certified Professional Resume Writer. Your efforts make me feel very confident about my resume, and I’m very excited to submit it to prospective employers.
Beth H. - Human Resources Assistant Wow, that looks great!! The only thing that I see that would need to be changed is the address. I am moving to AZ in a couple of weeks, so I would like to have that address on everything so I can begin sending them out to employment agencies before I leave. Please replace the current address with...
Kevin C. - Equity Trader I am very happy with the resume. Thank you. Now I just need the Cover Letter and I will be good to go. Thank you for all your help.
Julie N. - Operations Manager I have recently become employed thanks to my resume! However, I am still searching for that perfect job in a tough job market. I would like to update my resume to include my current employment. Thank you.
Joseph D. - Sales Manager Thanks for getting back to me. No problem on the contacts from the “fringe” of employers..completely understand that is out of control. I was just having a hard time sorting out which sites were contacting me (resume sites) that were legit. Have a great day and I am really pleased with the resume you all did for me. In fact, a good friend of mine just spent $700 on his with a competitor of yours and likes mine better!
Eric H. - Graphic Designer First off... I would like to give my thanks to the hard working people at for the extensive changes that were made to help improve my current resume. What I gave to work with, and what I received in turn is a complete night and day difference. All I can say at this point is... APPROVED!
Kathleen R. - Project Manager Good Afternoon! This is an excellent first draft...I must say I am very impressed! I will review over the weekend and get back with you on Monday, as I have a few ideas that I would like to incorporate. Thanks very much & best regards, Kathleen R.
Elisha J. - Social Worker Thank you for the efficient service you have provided. I looked over the first draft resume and it meets my objective. I especially like the format and wording of the objective. Would it be okay to add my affiliation with Habitat for Humanity? I have been a member in other chapters since 2001. Other than the addition, everything is else is super. Again thank you.
Jugal K. - Software Developer Thanks for the wonderful services. I got the job! I wanted to thank you for your excellent services.
Joel G. - Petroleum Landman Now that's a resume. Great job guys. How is the cover letter and thank you note coming along? Again great job on the resume.
Terri M. - Medical Transcriptionist Thank you very much. I am very impressed with your work and will definitely recommend your service to friends.
Charlie B. - Sales Manager Thank you for the resume. I believe that it outlines my skills perfectly. Can you tell me how much more it would cost if I also had a cover letter put together for me?
Bryan A. - Crewing Coordinator Everything looks great, thank you. I have a small favor, can you resend the cover letter? I was viewing it from my phone and I was trying to close it and deleted it by mistake. Thank you for your work and I would not have been able to do any of this without you.
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