Allconnect - They are liars. Don't go with them. |
| 2010-04-28 14:29:59 by Henry Ma
|
My wife and I recently relocated to the Bay Area, and yesterday I phoned PG&E to set up an account for our new home. The call was quick and smooth and lasted less than 5 minutes. If it had ended there, I would have had an excellent first impression of PG&E. Unfortunately, before ending the call, the customer representative asked for my permission to transfer the call to someone who would "verify the details of my account set up and also can help me set up other utilities". Well, doesn't hurt to verify the details one more time right? So I agreed. But the subsequent individual was really a salesperson with AllConnect, a company (or a new PG&E branch) that claims to help PG&E customers set up other home services.
This salesperson tried very hard to sell me AT&T U-verse, I really wanted to go with Comcast. When he told me that his rates with Comcast were the same as that offered directly by Comcast, I told him there was no reason then for me to sign up through him. He asked me a few more questions about my TV watching habits and when he learned that I was not interested in any premium movie channels, he offered me a HD Triple-Play Preferred package (but without any movie channels) for $40 cheaper than the Preferred package offered directly by Comcast. Like I said, I don't need movie channels so I gladly signed up. He also was able to add DVR service for $7,95/month, instead of $12.95 if I go directly to Comcast.
Moments after the call, I received a confirmation email from AllConnect. The price in the email was not as agreed. I called them back today and was told that sometimes the confirmation email does not show the discount. I told this guy that the email did mention a 47% discount, but the amount was still $30 more than what was offered to me. He then said there was nothing he could do and I need to call Comcast.
What??!!! Why does AllConnect exist anyway? What is the reason why anyone would go with them if it were not for a better price? They seemed to be a bunch of crooks who would say anything to sign up a customer even if the information given is wrong.
Do not ever go with AllConnect.
|
 5 Responses
|
|
| Responses |
|
| 2010-05-11 12:01:37 by Bibi Uddin
|
|
Mr. Ma, Thank you for bringing this to our attention. Please accept our apologies for the error in regards to your Comcast order. The error was with the package information in our database. After viewing your complaint, we realized the error and have corrected it. It was not our Sales Associate’s intention to deceive you. He was providing the information he thought to be correct.
We’ve tried to contact you to resolve this to your satisfaction. We left a voicemail on 4/29/10 and sent an email on 5/4/10. Will you email us at customerservice@allconnect.com? We are confident we can meet a satisfactory resolution. Again, our sincere apologies for this error; we hope to hear from you.
|
|
|
| 2010-07-28 15:50:54 by M. Velasquez
|
|
| Yes ..all connect is a scam...they give pg&e money for each transferred call to allconnnect...then the different cable/phone companies give them a commission for each customer they get signed up....916 215 8469 if you need any more clarification. |
|
|
| 2010-09-07 23:50:21 by Squire
|
|
| First of all, I am entirely pissed off at CONSUMERS ENERGY in Michigan for even forwarding my call to these thieves to begin with - is it not enough that you charge insane rates and have a veritable MONOPOLY AND lobby to prevent the progress of alternate (and cheaper) energy - but you have to get every last little penny, which includes preying on my naivete? First of all, this is being absolutely rude to your customer and his/her privacy. If it were not for your disgustingly legal monopoly, I would seek an alternative energy provider. But secondly, to that patronizing, vapid customer service woman: no, I do not want television. There is nothing wrong with me. Not everyone wants to watch American Idol and Survivor and Jersey Shore, the epitome of American life... No, I do not want a stupid land line. I don't even know anyone with a land line anymore. And you act shocked? We are in a recession. And I can get wireless internet for less than $20 a month. Eventually in a minute internet access will be free. Not everyone can afford it and the digital divide persists |
|
|
| 2010-10-18 19:16:52 by Earl
|
|
| Squire: You said it. I was PISSED when consumers transferred me to these people. I was told it was "to get my confirmation number". (@*k that. |
|
|
| 2011-06-19 10:56:26 by Lee
|
|
| Yup Dominion Virginia Power uses the same scam artists. I specifically said I want the exact Verizon items I have at my current address transfered to my new address. Shouldnt be a problem-only moving 1 mile. How direct can I be.? After wasting 1/2 hour with the rep yapping about junk I dont want I thought I was done. The next day I checked my e-mailed order and found I was signed up for a bundle I did not approve. I had to call and cancel. Then go directly to Verizon and indicate what I wanted to do. Verizon took care of it in 10 minutes. When Dominion asks if they can transfer you to the third party JUST SAY NO. Allconnect is a scam. |
|
|
|
| Leave a Response |
|
|
