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Hostnine.com Complaints

Hostnine.com - worst customer support ever!!

2013-05-23 09:39:51 by Jurassic
I am currently using Hostnine's hosting and I am extremely disappointed with their customer support they are providing. I became their client recently and I am already regretting that. I had problems with my Cloud VPS Free Double RAM service and had to post a ticket. I have to say I am not a professional but a simple user and I can understand that some of the questions I ask might look simple to the pros. However I am paying $19.95 per month and I expect an adequate customer service.
Long story short, the person replied to my ticket (ALEX JANKUV) didn't seem to be adequate at all. The guy simply tried to laugh at me and start a fight with me because of the fact I opened this ticket.
This is NOT how you maintain good level of customer support. Beware of these guys! Here are these guys details for your reference:

www.hostnine.com
HostNine
131 Orange Street
Durham, North Carolina 27701
United States
(877)-251-HOST
5 Responses
Responses
2013-08-16 04:11:40 by Betsey
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